Support

When you write to us, please tell us your role (parent or driver) and, where relevant, your child's name or your Driver ID. It lets us help you faster. A fuller set of answers is in the Help Center.

Common questions

I didn't receive my verification code

Check that your mobile number was entered correctly, including the +964 country code, and that you have signal. Wait a few moments and use "Resend code" — SMS delivery can occasionally be delayed by your mobile network. If it still doesn't arrive after a few tries, email us and we'll check delivery on our side.

The vehicle isn't showing on the map

The vehicle appears once the driver starts the shift. If a shift is in progress and the map is empty, the driver's device may have lost signal or battery. Contact your driver or your transport administrator first, then contact us if it keeps happening.

My connection request to a driver is still pending

A driver has to accept your request before the connection is active. If it has been pending for a while, check the Driver ID you entered and speak to your driver directly. Your transport administrator can also help.

My child's details are wrong

You can edit your child's details yourself in the Parent App. If the school or your driver needs to re-verify the change, that can take up to 24 hours.

I'm not getting notifications

Check that notifications are enabled for Aman in your device settings, and that they haven't been switched off under Settings in the app.

I want to delete my account

See Delete Your Account for how to do it in the app or by email.

Report a safety or privacy concern

If you have an urgent safety concern, contact your local emergency services first.

For a concern about how a child's information is being handled, email admin@amantransportiq.com with "Privacy concern" in the subject line. We treat these first.